Through these short conversations, we try to understand what our customers think about us. Today, we are going to Vietnam to meet Mr. Nguyen Anh Tuan, Manager at the Khánh Hòa Centre for Disease Control.
- Could you explain what your activities consist of?
I’m the responsible of the CDC Khanh Hoa Province (Central of Vietnam) since 2009. The Khanh Hoa CDC’s activities are: storing vaccines and distributing them to 9 different districts/provincial cities of the Khanh Hoa Province. We are also responsible for the coordination of the vaccination campaign for the National EPI (Expanded Program on Immunization) in the province.
- Why is there a need for cold storage?
We need the cold chain to store our vaccines at storage temperatures between +2°C and +8°C and we also ensure that the end-to-end cold chain is secured till the last mile, the vaccination.
- Which products did you buy from B Medical Systems? For which purpose?
We received the cold chain equipment from the EPI/NIHE (Expanded Program on Immunization/ National Institute of Hygiene and Epidemiology) Vietnam. We are using it since the mid-1990s. We have lots of cold chain equipment from Electrolux, Dometic and now B Medical Systems, with models like the FCW20EG, RCW42EG, RCW50EG, TCW1151, TCW1152, TCW1990, TFW791, TFW800, TCW3000, TCW3000AC, and now TCW4000AC, TCW80AC and Vaccine Transport Boxes models like the RCW25, RCW12, RCW8, RCW2 (with ice packs). All those devices support the National EPI vaccination campaign.
- What are the features that you liked the most? Could you please talk about the performance of the devices?
We like the cabinet of the devices which is made of a strong plastic and is easy to clean (we do daily maintenance). The devices are performing very efficiently, as they quickly reach the set temperature and there is no loss in temperature when opening or closing the lid. The equipment downtime is very rare.
Over a long period of use, we have found that the strong rotomolded body is durable and does not break. Importantly, it is also not rusting, even in locals high humidity environment, unlike others brands which have had problems with that. The cooling efficiency of the cold chain equipment is very high, and the insulation and hold over time is very good.
- How are you using B Medical Systems’ products and how do they benefit your institution?
We have been using B Medical Systems’ products for a very long time and after all these years we have become very familiar with the equipment, which is a great benefit for the Khanh Hoa CDC.
- Have you found in B Medical Systems a trustworthy partner?
We believe B Medical Systems is a trustworthy partner, which has a good after sales service and that has gained the confidence from our National Healthcare Organizations (MOH/NIHE).
- How did you learn about B Medical Systems?
We started to know and use B Medical Systems (formerly Electrolux) since the first project of Lux Development to grant Vietnam EPI/NIHE cold chain equipment in 1994.
- How long have you been a B Medical Systems customer?
We worked with Electrolux since 1994 and until now with B Medical Systems.
- Are you satisfied with the equipment?
We are totally satisfied with the cold chain equipment from B Medical Systems:
- User friendly, easy to operate and handle.
- Easy to clean and maintain.
- Would you recommend B Medical Systems to your peers?
Yes, we have already advised our hospitals in Khanh Hoa Province to use the smaller model, the TCW80AC for the maternity/new born children vaccine program.